Refund And Returns Policy

At TodayMart, we are committed to providing a reliable and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to assist you.

30-Day Return Window

You may request a return within 30 days of receiving your order. After this period, we may not be able to process your request.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unused and in original condition
  • Free from wear, damage, or alterations
  • Returned with original tags and packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

Items that do not meet these criteria may be declined.

How to Request a Return

To initiate a return, please contact our support team:

Once your request is reviewed and approved, we will provide:

  • Return instructions
  • Return shipping details (label if applicable)

Return Address: 207 East 36th Street, New York, NY 10016, United States

⚠️ Please note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods (food, plants, etc.)
  • Customized or personalized items
  • Personal care and hygiene products
  • Hazardous or flammable materials

If you are unsure about your item, feel free to contact us before requesting a return.

Sale Items & Gift Cards

  • Sale items are final sale and cannot be refunded
  • Gift cards are non-refundable

Exchanges

If you would like a different item, we recommend:

  1. Returning your original purchase
  2. Placing a new order after your return is approved

This ensures faster processing and availability.

EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must still meet standard return conditions.

Refund Process

After we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method
  • Processing time: up to 14 business days

Please note: Your bank or card provider may take additional time to complete the refund.

Contact Information

  • Email: info@todaymart.shop
  • Phone: +1 (646) 980-5451
  • Address: 207 East 36th Street, New York, NY 10016, United States